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All Systems Operational
Polymail App
Operational
Website
Operational
Help & Support Site
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2024
No incidents reported today.
May 19, 2024
No incidents reported.
May 18, 2024
No incidents reported.
May 17, 2024
No incidents reported.
May 16, 2024
No incidents reported.
May 15, 2024
No incidents reported.
May 14, 2024
No incidents reported.
May 13, 2024
Resolved -
Polymail is back up for all platforms and providers.
Some notes:
- If you notice slow syncing, this is just while Polymail "catches up" with your inbox as many of us have huge inboxes that take a moment to sync, but it will catch/speed up.
- There's a fix in the app store if you use iOS.
- You may need to go into settings to Clear Cache which takes about 10-15 min and will also clear cache on all platforms (clearing cache in iOS will also reset desktop and web).
- We're aware of an issue with forwarding attachments or sending attachments from templates and are working on that now.
May 13, 09:33 PDT
Some notes:
- If you notice slow syncing, this is just while Polymail "catches up" with your inbox as many of us have huge inboxes that take a moment to sync, but it will catch/speed up.
- There's a fix in the app store if you use iOS.
- You may need to go into settings to Clear Cache which takes about 10-15 min and will also clear cache on all platforms (clearing cache in iOS will also reset desktop and web).
- We're aware of an issue with forwarding attachments or sending attachments from templates and are working on that now.
May 13, 09:33 PDT
Monitoring -
iOS has a new App Store update available, which fixes the syncing issue. Syncing, sending should all be fixed on all clients and platforms. Let us know if you run into anything else so that we can address it. Thanks again for your patience.
May 13, 06:13 PDT
May 13, 06:13 PDT
Update -
We're still waiting for Gmail to remove the rate limit it imposed when Polymail went down. We're going to turn off Gmail temporarily and reenable in 24 hours.
We suggest using Gmail/Apple Mail/etc. this weekend and enjoying yourself. We'll be working on it til we're back up completely. Thanks for your patience.
Full update emailed to everyone today here: https://share.zight.com/QwuoGmNZ
May 10, 14:12 PDT
We suggest using Gmail/Apple Mail/etc. this weekend and enjoying yourself. We'll be working on it til we're back up completely. Thanks for your patience.
Full update emailed to everyone today here: https://share.zight.com/QwuoGmNZ
May 10, 14:12 PDT
Identified -
We’re still working on bugs and bringing everything back up. So sorry again for the extended downtime. All providers are now syncing, but not consistently, and your client may be out of sync. iOS is still down.
May 10, 07:51 PDT
May 10, 07:51 PDT
Update -
Polymail is still down but some services are coming back online.
Still seeing some syncing issues, which we're investigating. Desktop and web should start working (if desktop isn't syncing, try web), with Gmail now enabled. iOS is still being fixed. Appreciate you all.
If you use the Mac app, you may need to:
1. go to Terminal (cmd + space and type Terminal)
2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail
3. Restart Polymail
May 9, 15:19 PDT
Still seeing some syncing issues, which we're investigating. Desktop and web should start working (if desktop isn't syncing, try web), with Gmail now enabled. iOS is still being fixed. Appreciate you all.
If you use the Mac app, you may need to:
1. go to Terminal (cmd + space and type Terminal)
2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail
3. Restart Polymail
May 9, 15:19 PDT
Monitoring -
We've enabled Gmail. Still seeing syncing issues, investigating. Desktop and web may work (if desktop isn't working, try web). iOS is still being fixed. Appreciate you all.
If you use the Mac app, you may need to:
1. go to Terminal (cmd + space and type Terminal)
2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail
3. Restart Polymail
May 9, 12:31 PDT
If you use the Mac app, you may need to:
1. go to Terminal (cmd + space and type Terminal)
2. copy and paste this command rm -r /System/Volumes/Data/Users/$USER/Library/Application\ Support/Polymail
3. Restart Polymail
May 9, 12:31 PDT
Update -
We have re-enabled IMAP and Outlook email. Still investigating an issue with the Gmail API and will keep you up to date as we do. Thanks so much for your patience.
May 9, 09:06 PDT
May 9, 09:06 PDT
Update -
We are still working on the fix, so sorry again. We'll have Polymail back as soon as absolutely possible. No data has been lost or compromised, just a major change that we're working through on our side. Appreciate your support. 🙏🏻
May 8, 06:22 PDT
May 8, 06:22 PDT
Update -
We know it sounds crazy, but we're still working on this fix. It was a major update, requiring a lot of new code, which we are testing and bug fixing as we speak. Thanks so much for being patient and for the supportive emails. We're working as fast as we possibly can.
May 7, 18:42 PDT
May 7, 18:42 PDT
Update -
Thanks for hanging in there, we've deployed a fix and are just now testing and fixing bugs; we'll be back soon. Thanks again for all the support and your patience.
May 7, 13:40 PDT
May 7, 13:40 PDT
Update -
We're currently testing a fix and backing things up, hold tight. Thanks for all the appreciation and support, you all are amazing. We are really sorry for the downtime, again. 🙏🏻
May 7, 07:50 PDT
May 7, 07:50 PDT
Update -
We've been working through the night on a fix. One of our primary services, Mongo Atlas, made a change without notifying us beforehand, so we've been working on a fix on out side. Really appreciate your patience. 🙏🏻
May 7, 04:59 PDT
May 7, 04:59 PDT
Identified -
We're so sorry for the downtime; we know how frustrating this can be. We've figured out the issue and are working on a fix.
May 6, 15:06 PDT
May 6, 15:06 PDT
Investigating -
It appears that one of the services we use, Mongo Atlas, is currently down. We're investigating the cause.
May 6, 13:24 PDT
May 6, 13:24 PDT
May 12, 2024
No incidents reported.
May 11, 2024
No incidents reported.
May 10, 2024
May 9, 2024
May 8, 2024
May 7, 2024
May 6, 2024